We paint hundreds of houses every year. With every project we execute, we have our common challenges painting your house. Every project has its own variables and challenges that we manage.
As much as we strive for perfection, we’re simply not perfect.
We’re human so we’d like to communicate to our audience what we struggle with and how we manage our struggles.
Our Common Challenges Painting Your House
Meeting of the Minds
Having everyone at our initial in-home consultation is critical to a great experience for us all. Having the ability to collaborate together, setting expectations and answering questions (from all perspectives) can make the project run much smoother. To nail this down, do you remember playing the “telephone game” in elementary school? Yes that game where the teacher whispers a secret to the first student who then passes the secret to the next 25 students. It never fails, when the last person states what the secret was it’s far from the original secret. This is the same concept when meeting with your painting contractor. If all parties aren’t present for the appointment, there will likely be much that isn’t communicated to those absent. Absent clients aren’t fully educated on the process and may not know what to expect. This can cause increased stress and be detrimental to the overall experience.
I estimate that 70% of the projects we do end up having some sort of change in scope. Depending on the size of the change order, it can impact the future projects we have on the schedule. This could cause delays for other clients. This is all “part of the job” and, frankly, we enjoy a good challenge!
Meeting with several contractors can cause confusion with what one contractor has said to the client vs another. We understand this can get confusing for clients. I’ve heard it many times, “you said you’d do such and such”, or “you told me such and such”. For this reason, we provide a very detailed “scope of work” and project timelines. The natural tendency is to confuse what they said with what we’ve said. This can cause challenges during project execution with what the clients expectation may be. Rule of thumb, if we or your contractor hasn’t documented it, it’s best you assume that it’s not included and follow up with your contractor with specific clarification before work commences. We admittedly agree that we can also miss something from time-to-time – we will make it right.
This is a common occurrence with rain delays on our exterior work. In fact, as I write this we are in the middle of a rain storm as we’re trying to finish up an exterior paint job. I’ve already communicated to my future clients that we may have to delay starting their project a couple days. Sometimes we are able to start an interior project sooner than expected during rain storms, if the client agrees, to minimize the overall impact to the production schedule. Mother nature is her own boss. We excel in the area of communication,always keeping our clients informed of what’s next.
Most of my time is spent in my car traveling to job sites and consultation appointments. On average, I spend 4 hours of my time on every consultation appointment. This accounts for meeting with clients and following up with them after our consultation, in an effort to receive feedback and answers. Many times I never hear from them again, which is both challenging and frustrating. I value my time and energy – I understand we’re not the right fit for everyone. That said, I’d rather get a “no” answer with some valuable feedback as to why we weren’t selected versus no answer at all.
Every business has its own challenges, we welcome them as it’s a testing ground for our ability to communicate and remain organized. We hope you’ve gained an understanding of our common challenges painting your house.
I’m an advocate for you, let me know how I can help.